Warranty Details:

• Start Date: The warranty is valid from the date your order is dispatched and lasts for 28 days.
• Battery Life: Our graded handsets include a battery with at least 70% capacity.
• Unauthorized Repairs: Opening units without prior approval voids the warranty. Contact our returns department before ordering parts or conducting repairs for potential part credit. Damage from unauthorized repairs is not covered.
• Customer Damage: Damage caused by the customer is not covered under our warranty, and such units will be refused.
• Accessories: All returns must include original accessories. Missing accessories reduce the credit issued.
• Packaging: Ensure returns are securely packed to prevent transit damage. Inadequate packaging damage is not covered.
• Return Period: Initiate returns within 28 days of dispatch. Requests after this period will not be accepted.
• Condition: Products must be returned in the delivered condition.

Returns Procedure:

1. Submit RMA Request: Use our returns portal with your company name.
2. Approval Confirmation: Upon approval, receive an email with our returns address. Return items within 28 days.
3. Declined Returns: Email notification for declined returns, detailing reasons.

Return to Base Warranty Process:

• Repair: Attempt repair if feasible.
• Replace: Replace with available unit if repair not possible.
• Credit: Issue credit if replacement unavailable.

Defective Device Refunds: We offer refunds for defective devices if unmodified. Refund period is 14 days from device receipt. Processing time is up to 7 business days, with full credit within 7-10 days.

Alternative Options: Select a similar replacement or alternative device, paying price difference if applicable.

Customer Satisfaction: Your satisfaction is our priority. Contact our customer service for any refund-related queries.

Pricing Disclaimer: Product descriptions are based on manufacturer information and are subject to change. All prices are in GBP, invoiced at the credit card company’s exchange rate for non-UK purchases.

Coupon Policy: Coupons are available for multiple uses in the UK but are not applicable to sale items.

Electronic Communications: By registering, ordering, or emailing us at www.mobileswholesale.co.uk, you agree to electronic communication. We may contact you via email or website posts, meeting legal requirements.

Terms & Conditions – Events Beyond Control: Unpaid orders will not be processed. Lost phone complaints involve refunds and carrier complaints. Errors on website product prices lead to order refusal, ensuring full refunds.